|
 |
Service & Repairs
If you have an instrument that requires
service, please get in direct contact with our
Service Manager
to properly coordinate the return of the equipment to our
factory. In many instances, we are able to
troubleshoot and diagnose the problem through direct
communication with you. After an initial discussion,
our service manager will make the determination to either
send parts for you to service your instrument at your
location or to have you return the equipment to us for
servicing. If you purchased your instrument through
one of our distributors,
please contact them first.
|
|
In North America |
In the UK |
| Telephone |
+1 978-834-0505
Ext. 15 |
Telephone |
+44 1462 453411 |
| Fax |
+1 978-834-0545 |
Fax |
+44 1462 431090 |
| Email |
service@ppsystems.com |
Loaner Instruments
We offer loaner instruments to customers on a case
by case basis. Please consult with our
Service Manager
for availability and details. All service/repairs carry a 30 day warranty from
invoice date. Warranty Policy
All of our products are guaranteed for one
complete year, parts and labor from the invoice date. The
customer is responsible for returning the goods to PP Systems. The warranty excludes all defects caused by
incorrect operation or maintenance, misuse, alteration, accident or
transportation.
Procedure for returning instruments for repair
- Contact our
Service Manager to
alert him about your plans to return equipment to us and provide payment method (i.e. purchase order,
credit card). For international customers, you will be
provided with explicit instructions on return paperwork and
shipping instructions.
- Safely pack your equipment in a sturdy cardboard box
(double-wall preferably) using the appropriate packing materials
(bubble-pack, popcorn/peanuts) to ensure safe shipment.
The instrument should be safely wrapped in its own bubble-pack
or plastic bag keeping it separate from the packing materials
inside the box.
- Include a note inside the box with information relating to
the problems with the instrument and make sure that you also
include your full contact information including name, address,
telephone, fax and email address.
- Tape the outside of the box using heavy-duty fiberglass
tape. Make sure that you tape all sides of the box to
eliminate anything from outside getting in.
We strongly recommend that you use "door to
door" service when shipping your
equipment to us (UPS, Fedex, DHL, TNT, etc.). DO NOT USE
THE POSTAL SERVICE WHEN SHIPPING EQUIPMENT.
|
