|
 |
Service & Repairs
If you have an instrument that requires
service, please get in direct contact with our
Service Manager
to properly coordinate the return of the equipment for
servicing. If you purchased your instrument through
one of our distributors,
please contact them first.
For European customers,
please get in contact with our
PP Systems European
Support Center for assistance. See below for full
contact information for our North American headquarters and
European Support Center.
In many instances, we are able to
troubleshoot and diagnose the problem through direct
communication with you. After an initial discussion,
our service manager will make the determination to either
send parts for you to service your instrument at your
location or to have you return the equipment to us for
servicing. When returning instrumentation to PP
Systems for service, it is the customer's responsibility to
ensure that the equipment is covered by your own insurance
or through the carrier (i.e. UPS, FEDEX, DHL, etc.).
PP Systems accepts no responsibility for any losses incurred
as a result of shipping.
|
|
In North America
PP Systems
110 Haverhill Road, Suite 301
Amesbury, MA 01913
USA
Tel: +1 978.834.0505 Ext. 15
Fax: +1 978.834.0545
Email: service@ppsystems.com
|
In Europe
GMR Strumenti SAS
Via A. Ristori 8 R
50137 FIRENZE
ITALY
Tel: +39 55 5274568
Fax: +39 55 3909978
Email: eusupport@ppsystems.com |
Loaner Instruments
We offer loaner instruments to customers on a case
by case basis. Please consult with our
Service Manager
for availability and details.
Service Warranty Policy
All service/repairs carry a 30 day warranty from
invoice date. The
customer is responsible for returning the goods to PP Systems. The warranty excludes all defects caused by
incorrect operation or maintenance, misuse, alteration, accident or
transportation.
Procedure for returning instruments for repair
- Contact
PP Systems to
alert us about your plans to return equipment for service/repair.
We will provide you with a Case Number for reference
purposes and instructions on how to return your equipment to us
for service and repair. Please be advised that PP Systems must receive a
formal Purchase Order (PO) or credit card information
(MasterCard or Visa) from the customer prior to the return of
equipment after service. If required, we can provide an estimated
quote/proforma invoice upon request. For international
customers, you should first communicate with your local
distributor before returning equipment to PP Systems. Click on distributors
for the distributor in your area.
- Make sure that all stored data is safely
retrieved from your instrument prior to shipping. PP
Systems is not responsible for any lost data.
- Safely pack your equipment in a rugged
carton/case with suitable packing materials (i.e. bubble pack,
fiberglass tape, etc.). Remember to include the Service
Return Form with your equipment.
- We strongly recommend using UPS or Fedex
"door to door service. PP Systems is not responsible for
any unnecessary shipping related charges caused by incorrect
preparation of documentation.
- For warranty service, all parts and labor are
covered 100%.
- PP Systems will charge for both shipping
and insurance when returning equipment after repair unless
otherwise notified in writing. If you are insured and do
not require insurance, contact PP systems in writing by email
prior to the shipment.
To see our full terms and
conditions click
here. |
